FAQs

  • Rachel D. Miller, LMFT

    Rachel is an in-network provider with Blue Cross Blue Shield PPO. Please check with your provider to confirm coverage-specifics related to your deductible, copay, or coinsurance.

    Out of pocket sessions with Rachel are $200 for intake sessions and $175 for all subsequent sessions. Sliding scale options may be available upon confirmation of eligibility.

    Samantha Jones, MFT

    Samantha accepts Blue Cross Blue Shield PPO. Please check with your provider to confirm coverage and specifics related to your deductible, copay or coinsurance.

    Out of pocket sessions with Sam are $150 for intake sessions and $135 for all subsequent sessions. Sliding scale options may be available upon confirmation of eligibility.

  • Please note that sessions cancelled or rescheduled with less than 24-hour notice will result in a late cancel charge of $125 which is not covered by insurance. No shows will be charged the full session fee of $175 which is also not covered by insurance.

  • The No Surprises Act

    YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS

    (OMB Control Number: 0938-1401)

    What is “balance billing” (sometimes called “surprise billing”)?

    When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.

    “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

    “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

    You are protected from balance billing for:

    Emergency services

    If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

    Certain services at an in-network hospital or ambulatory surgical center

    When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

    If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.

    You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

    When balance billing isn’t allowed, you also have the following protections:

    You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

    - Your health plan generally must:

    - Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    - Cover emergency services by out-of-network providers.

    - Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    - Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

    If you believe you’ve been wrongly billed, you may contact: Illinois Department of Professional Regulation at 1-888-473-4858 or idfpr.com

    Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.